Frequently Asked Questions

Because the more you know....

3D Virtual Tours capture every dimension and angle of a property. For this reason, the entire space needs to be in suitable condition for photography the appointment. Please make sure the space is clean, the furniture is arranged, and decor is to your preference. The work we do is time consuming by itself. With additional distractions, a 3 hour appointment can quickly turn into a 5 hour appointment.

 

The more people that are in the property during the photoshoot, the less successful it usually is. Please invite homeowners and guests to leave the home during the appointment. People & Pets will slow down the process considerably and they might potentially show up in the virtual tour.

Invoices for payment are sent by email along with the final media components payable by card. Please contact us if you would like to pay by check. Payment is due 3-5 days after everything is delivered. If this is not convenient, please discuss it beforehand. Otherwise, the 3D virtual tour and property website will be automatically disabled and a late fee will be added to the invoice.

In most cases, we can use techniques to make spaces feel brighter and sunnier than they are using lighting techniques and sky replacement. If you feel you want to wait for the perfect day, please coordinate it with us in advance.

We understand that it can take significant coordination between multiple people to schedule a successful photoshoot. Aligning our schedule with those of the homeowner, agent, landscaper, painter, cleaner, and the weather doesn’t always go as planned. We try to be as flexible as possible.

 

If you do need to cancel, please do so at least 24 hours beforehand.

 

Login to the client portal at www.RenderingSpace.com/book-now to cancel an appointment.

Our goal is to get everything back to you as soon as possible! Please understand that a significant amount of time is spent post-processing including 2-4 hours developing photos alone. Producing video, drafting floor plans, and coding websites take 5+ hours per project on top of the on site work. Our goal is to deliver everything within 36-48 hours depending on level of service and size of the property. We can sometimes get everything back to you sooner! Please schedule accordingly and don’t plan to go live the following day. Rush delivery may be available depending on circumstances for an added fee.

 

Matterport only appointments are delivered the following day.

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” – William A. Foster

Matterport Virtual Tours and Single Property Websites work with all up to date browsers include Chrome, Firefox, Safari, Internet Explorer, and Edge as well as iOS and Android for mobile. Outdated and depracated browsers (especially Internet Explorer) won’t work due to security flaws.

 

Tip: Always keep your browser up to date!

 

Our analytics show that 98% of all users with have no problems viewing the content.

3D Virtual Tours are a proprietary format. They are neither video nor photos. They are their own unique file format that must be used online. For the reason, they cannot be downloaded.

Single Property Websites are the ideal way to showcase multiple media components including Matterport We take the Matterport Tour, Photos, Floor Plans, Property Story, Facts, Agent Branding, Mapping and more and combine them into a beautiful presentation. It’s a one-destination platform for buyers to experience the property.

Either the Matterport Tour or the Property Website can be used in the “Virtual Tour” field in MLS which is then syndicated across the web.

By default, all of our Single Property Websites are built and hosted on our network. The website will be displayed as attached to our network such as 123mainstreet.renderingspace.com. If you would like a standalone domain such as 123MainStreet.com, the cost is $25 to register the domain. Use Godaddy.com to search for an available domain then communicate your preference in the scheduling form. We will set everything up!

 

What is an effective name? The best domains incorporate the neighborhood/community with the architectural style or lifestyle of the home. Examples include BainbridgeCoastLiving.com, RedHouseMagnolia, HolmesPointModern.com, or RentonRambler.com.

The Property Website will be hosted for 1 year from the time of creation. The cost is $50 to renew the hosting.

Yes! Throughout the life if the listing, feel free to request changes to the website. Please email info@renderingspace.com to request changes.

All of our Single Property Websites are built on a templates to maintain a consistent look. We can change the order of media components, agent information, listing price, quick facts, and text. For more extensive customization, please call for a quote.

It is customary for photographers to retain the copyright for photography. We do reserve that copyright but you are free to use the photos for all of your marketing needs. We do not allow content to be sold to a 3rd party without our approval.